Return and Refund Policy

Digital products

Layer Supply sells digital products only. No physical products will be shipped.

Because our products are delivered digitally and can be accessed or downloaded immediately after purchase, all sales are generally final once access to the digital product has been provided.

Digital products cannot be returned in the same way as physical goods. We therefore do not offer returns, exchanges or refunds due to:

• changing your mind after purchasing;

• purchasing the wrong product;

• no longer needing or wanting the product;

• failing to review the product description or technical requirements;

• incompatibility with software, hardware or workflows that were not listed as supported;

• insufficient knowledge of the software required to use the product;

• dissatisfaction based solely on personal preference;

• promotional price changes after your purchase.

This policy does not limit any mandatory consumer rights that apply under applicable law.

Problems with your download

Please contact us if:

• you did not receive access to your purchased files;

• your download link does not work;

• files are missing or corrupted;

• you received a different product from the one you ordered;

• the product materially differs from its description;

• a confirmed technical defect prevents the product from being used as advertised.

Contact us at contact@layersupply.store and include:

• your name;

• your order number;

• the email address used for the purchase;

• a description of the issue;

• screenshots or screen recordings where relevant;

• information about your software, software version and operating system where relevant.

We will review the issue and, where appropriate, provide a replacement file, restore download access, offer technical assistance or otherwise bring the digital product into conformity with its description.

Refunds for defective or unavailable products

A refund may be considered when:

• we are unable to provide access to the purchased product;

• the supplied files are materially defective;

• the product is materially different from its description;

• the same product was accidentally purchased more than once;

• we are unable to resolve a valid technical issue within a reasonable period.

Where possible and legally permitted, we will first attempt to resolve the issue by providing a corrected file, replacement download or another appropriate solution.

Refund requests are assessed individually. Submitting a request does not automatically guarantee that a refund will be approved.

Nothing in this policy excludes or restricts a refund, price reduction or other remedy where required under applicable consumer law.

Software compatibility

Customers are responsible for reviewing the product page and confirming that they have the required software, software version, hardware and technical knowledge before purchasing.

A product will not be considered defective solely because it is incompatible with software, hardware or a workflow that is not expressly listed as supported on the product page.

When a product is advertised as compatible with specific software or file formats and it does not function as described, please contact us so we can investigate the issue.

European Union and European Economic Area consumers

Consumers in the European Union or European Economic Area generally have a 14-day right of withdrawal for online purchases.

For digital content that is not supplied on a physical medium, this right may end once delivery or access begins, provided that the customer:

1. expressly consents to the digital content being supplied before the end of the withdrawal period; and

2. acknowledges that they will lose their right of withdrawal once delivery or access begins.

Where you have provided this consent and acknowledgement and the digital product has been made available to you, you will no longer have a right to cancel the purchase solely because you changed your mind.

This does not affect your legal rights when digital content is defective, unavailable or not supplied as described.

Unauthorized use and refund abuse

We reserve the right to refuse refund requests where we reasonably believe that:

• the product has been downloaded, copied, used or distributed before the refund request;

• the request is fraudulent or abusive;

• the customer is attempting to retain access to the product after receiving a refund;

• the customer has violated the applicable license terms;

• the issue results from unsupported software, third-party modifications or incorrect use rather than a defect in the product.

Where a refund is issued, the customer’s license to use the refunded product ends immediately. The customer must delete all downloaded copies and may no longer use, copy, distribute or incorporate the product into new work.

Chargebacks

Please contact us before initiating a payment dispute or chargeback. We are happy to investigate legitimate access, billing or technical issues.

Fraudulent or unjustified chargebacks may result in the suspension of download access and the termination of licenses associated with the disputed order.

Refund processing

If a refund is approved, it will be returned to the original payment method.

Please allow up to 10 business days for the refund to appear. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at contact@layersupply.store.

Contact

For questions about downloads, defects, cancellations or refunds, contact:

Layer Supply
Email: contact@layersupply.store

Please include your order number so we can assist you as quickly as possible.

Last updated: July 24, 2026